Shipping & Tracking
Check your order status, view tracking updates, or get help with a delayed shipment.
Check Order StatusWe're here to help
GIBBY & Friends is around Monday–Friday, 9am–5pm (Pacific Time)
Most questions can be sorted in a couple of clicks below — and we typically reply to everything else within 24 hours.
Support options
Returns & Exchanges
Not the right fit for your family? Start a return within 30 days — no questions asked.
Start a ReturnIssue with your order?
Missing a piece, wrong item, or something doesn't look right? Let's fix it fast.
Get Order HelpWarranty & Replacement Parts
Board arrived damaged, or need a new strap or dowel? File a claim and we'll make it right.
Warranty SupportSchools & Therapists
Bulk pricing for classrooms, counseling offices, and OT practices.
Email UsStill have questions?
Find answers in seconds, including product details and setup help.
View FAQsNeed extra support?
Send us a note
Include your order number so we can route your request to the right person as quickly as possible.
💡 Tip: your order number is in your confirmation email — search your inbox for “GIBBY” (check spam too, just in case).
Phone Support
Call us at 1-888-417-7539
Monday–Friday, 9am–5pm (Pacific Time)
Email Us
Write to support@gibbon-shop.com
We reply within 24 hours on business days.
Still not sure who to ask?
Our Family Care team would rather over-help than leave you guessing.
Email support@gibbon-shop.com